Alongside payroll, we offer full bookkeeping support, NDIS claims submission, optional PRODA administration and plan manager payment follow-up. Cut the cost of building this out in-house, get it done accurately by people who do it daily, and get your own time back for growth and operations, not admin.
NDIS providers who've fixed their payroll often still lose money on the other side of the ledger: claims lodged against the wrong plan line item, a price that exceeds the NDIS support item limit, a PRODA access issue nobody's kept on top of, or a plan-managed payment that's gone quiet with no one following it up. Each one is real cash flow sitting in limbo. Building an in-house team to chase all of this is expensive, and it pulls the director's attention straight back into admin instead of growing the organisation.
A dedicated in-house admin or finance role to cover bookkeeping, claims and PRODA is a full salary, on-costs and management overhead. Outsourcing this work costs a fraction of that, at a fixed monthly fee.
Claims matched against the actual plan before lodging, PRODA access kept current, and payments followed up on a schedule, by people who do this daily across multiple providers, not as a side task squeezed between other duties.
Every hour a director spends chasing a plan manager or fixing a rejected claim is an hour not spent on service quality, staffing or growth. Handing this off means that time goes back to running and growing the organisation, where it's worth the most.
Xero reconciliation, accounts payable and receivable, and BAS preparation and lodgement as a Registered BAS Agent, run by the same team that manages your payroll, not handed off to a second provider who has to be brought up to speed.
Service bookings and claims lodged through the NDIS provider portal, matched to the correct support item and price limit in each participant's plan before submission, so claims go through clean the first time.
What was claimed matched against what's actually been paid, whether that's a direct NDIA payment or a plan-managed one. Outstanding plan manager payments get followed up on a schedule, so a quiet invoice doesn't just sit there until someone notices the cash flow gap.
PRODA access, linked organisations and provider permissions kept current, so the people who need portal access have it and the people who've left don't. A small task that's easy to let lapse when it isn't anyone's clearly assigned job.
Take payroll alone, or add bookkeeping, claims submission, PRODA administration and plan manager follow-up alongside it. Either way, it's one team who understands your organisation, not three separate providers who each only see part of the picture.
NDIS claims submission is specific to registered NDIS providers. Bookkeeping and BAS support is available alongside payroll for any of the sectors we work with.
This service is provided by True Tally Bookkeeping, an Australian Registered BAS Agent and Xero Certified Advisor already handling payroll for NDIS, medical and allied health providers. Adding bookkeeping and claims submission means one team accountable for your entire back office, not a handoff between providers.
There are no silly questions. You should be across your numbers at all times, our job is to make that easy.
"Our claim rejection rate dropped to almost nothing once someone was actually checking plans before lodging."
NDIS Provider
Lodging service bookings and claims through the NDIS provider portal, matching each claim to the correct line item and price limit in the participant's plan, and confirming payment is received and reconciled against what was claimed. Errors here cause rejected or delayed claims, which directly hits cash flow.
It's a separate, optional add-on alongside payroll. Payroll pays your support workers correctly; claims submission gets your organisation paid correctly by the NDIA. Providers can take either service alone or both together.
Yes. True Tally Bookkeeping, the team behind this payroll service, provides full bookkeeping, BAS lodgement and Xero management as a core service. It's a natural pairing with payroll and NDIS claims submission, one team across all three rather than three separate providers.
The most common causes are a claimed line item that doesn't match what's actually authorised in the participant's plan, a service date that falls outside the plan's active period, or a price that exceeds the NDIS price limit for that support item. Careful matching against the plan before lodging prevents most rejections.
PRODA (Provider Digital Access) is the system NDIS providers use to access the myplace provider portal. Access needs to be kept current as staff join and leave, and lapsed or incorrect access is a common, avoidable cause of delays. We manage this as an optional part of the service.
Yes. A large share of NDIS payments run through plan managers rather than direct NDIA payment, and outstanding plan-managed invoices are easy to lose track of. We follow these up on a schedule as part of claims reconciliation, rather than waiting for a provider to notice a payment hasn't landed.
For most providers, yes. A dedicated in-house role covering bookkeeping, claims, PRODA and plan manager follow-up is a full salary plus on-costs and management time. A fixed monthly outsourced fee is typically a fraction of that, and it comes without the recruitment, training and turnover risk of an internal hire.
A fixed monthly fee based on claim volume and bookkeeping complexity, in addition to any payroll service. Book the free consult and we'll give you an actual number.
We'll review your current bookkeeping setup and, if you're a registered NDIS provider, your recent claim rejection rate, then tell you exactly what we'd change.
Book My Free Consult or call 0468 159 950